Responsible Gambling

Entertainment with real risk

Casino games are a form of paid entertainment, not a reliable way to make money. Every paid round can lose, including pokies, live casino games, quick games and table-style formats. A bonus, VIP level, free spins reward or winning session does not remove that risk.

Responsible gambling starts before play begins. Decide what amount of discretionary money and time you can afford to spend, and do not treat gambling as a solution to bills, debt, stress or financial pressure. This content is intended for adults aged 18 and over.

Set limits before using the casino

A clear limit is easier to follow when it is set before the first deposit or first round. Keep gambling money separate from funds needed for rent, food, bills, transport, family costs, savings or other commitments.

Time limits matter as much as money limits. Long sessions can make it harder to notice spending, fatigue or rushed decisions. Take breaks, stop when the planned limit is reached and avoid increasing stakes to recover a previous loss.

Bonuses and VIP rewards should not drive risky play

Bonuses can make a casino account more complicated because they may add turnover, rollover, eligible-game rules or withdrawal conditions. A reward should not be used as a reason to deposit more than planned or to continue playing after the session limit has been reached.

VIP progress should also be treated carefully. Higher levels, weekly rewards or upgrade bonuses can look attractive, but trying to reach a tier by increasing deposits can increase losses. The safer approach is to view VIP status as a possible extra, not as a target that justifies extra risk.

Recognise when to pause

It may be time to stop and get support if gambling starts to feel difficult to control. Warning signs can include spending more than planned, chasing losses, hiding activity, borrowing to gamble, gambling while upset or neglecting work, study, family, sleep or other responsibilities.

You do not need to wait for a crisis before asking for help. Speaking to a trusted person, reviewing transaction history, blocking easy access to gambling and contacting a support service can all be useful early steps.

Account limits, time-outs and self-exclusion

Account tools can help create distance from gambling activity. Depending on the service being used, players may be able to request deposit limits, cooling-off periods, time-outs, account closure or self-exclusion. These requests should be made through the account or verified support channel of the gambling service that holds the account.

Do not open replacement accounts, use another person’s details or switch to alternative payment routes to avoid a limit or exclusion. If gambling feels hard to control, extra barriers such as device blocking tools, payment restrictions and trusted-person support may help reduce access.

Mobile gambling needs extra attention

Mobile access can make gambling more convenient, but convenience can also make it easier to play for longer or deposit quickly without enough thought. Before playing from a phone, check the game, stake, balance, active bonus and session limit.

Avoid gambling when distracted, tired, intoxicated or under emotional pressure. If a game or live table stops responding because of connection issues, check the result or contact support instead of repeating actions without knowing what happened.

Protect younger people

Gambling accounts, payment methods and login details should be kept away from children and young people. Use device locks, browser controls and appropriate parental settings on shared phones, tablets and computers.

Do not leave an account signed in on a shared device, and do not ask a younger person to operate an account, complete a payment action or handle a game session. Account access should remain personal and restricted to eligible adults.

Australian support options

In Australia, the National Gambling Helpline is available on 1800 858 858. Support is free, confidential and available 24 hours a day, 7 days a week. Gambling Help Online also provides support for people affected by their own gambling or someone else’s gambling.

Asking for help is appropriate whether the concern is recent, long-running or connected to another person’s gambling. Support can help with practical next steps, counselling options, financial stress, family impact and ways to reduce access to gambling.

What this page can and cannot do

This page provides responsible gambling information for visitors reading the 28mars Casino guide. It cannot apply account limits, close a casino account, reverse a transaction, block a payment method or activate a self-exclusion request on behalf of a player.

For account-specific actions, use the verified account or support channel of the gambling service involved. For immediate support with gambling concerns in Australia, contact the National Gambling Helpline on 1800 858 858.

Related policy pages

Responsible gambling information should be read together with the Terms and Conditions, Privacy Policy and Cookies Policy. These pages explain the role of this informational website, browser storage, page interactions and onward navigation.